08 April 2021

More Shangri-La Hotels and Resorts in Asia Pacific to Make COVID-19 Medical Coverage Available at No Additional Charge for International Travellers

Following the successful introduction of COVID-19 medical coverage at no additional charge for international guests at its Singapore hotels, the Shangri-La Group today announced the expansion of the programme to an additional 21 hotels located in Southeast Asia, Australia, Hong Kong SAR and Japan.

The programme will be introduced in phases beginning from April 2021, with hotels in Malaysia and Australia among the new inclusions. Shangri-La Group is amongst the first international hotel chains to provide this automatic medical coverage for international guests, a move that builds on the Group’s heartfelt “Shangri-La Cares” commitment as it seeks to provide further assurance and peace of mind for guests travelling during this period.

“At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable, safe and joyful experience. With global vaccination programmes and discussions of international borders relaxation gaining some momentum, we anticipate more people will soon be looking to safely travel once again. The proactive arranging of COVID-19 insurance coverage, which is increasingly a travel staple, demonstrates our commitment to be there for our guests every step of the way when they are ready to travel,” said Lim Beng Chee, Chief Executive Officer of Shangri-La Group.

“COVID-19 has challenged the global travel industry on an unprecedented scale and requires a collective response across the industry to ensure travellers’ wellbeing. Just like Shangri-La, AIG understands that travellers want additional peace of mind. We were privileged to be able to draw on our deep expertise and capabilities to support Shangri-La in launching this COVID-19 programme for their international guests in Singapore. As part of our commitment to supporting the safe revival of travel and trade activities across the globe, we look forward to working with Shangri-La in expanding this programme to additional destinations.” said Jeff Rutledge, President & CEO of AIG Travel.

To receive this COVID-19 emergency medical coverage, international guests will have to book their stays at participating Shangri-La Hotel & Resorts properties for eligible check-in dates, and they will be automatically covered under the policy at no additional charge.

Underwritten by AIG, highlights of the coverage1 include emergency medical expenses of up to a total of USD 184,000 for medically necessary and reasonable costs should the guest test positive for COVID-19 during their stay. The policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons due to COVID-19. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay2. They will also have access to emergency travel assistance that is available around the clock during their trip.

For more details on the COVID-19 emergency medical insurance coverage and participating hotels, please visit https://www.shangri-la.com/en/landing/covid-cover/. All coverage is subject to terms and conditions, including any applicable limitations and exclusions, of the insurance policy.

To learn more about the Shangri-La Cares commitment and the safety standards and precautionary measures the Group has embraced across its hotels, please visit https://www.shangri-la.com/group/shangrila-cares.